Frequently Asked Questions (FAQ)

If you have any questions that are not listed below, feel free to reach out to us at info@kroese-exclusief.com. We’ll be happy to assist you.

No, we supply exclusively to retailers and registered professional businesses.

We are not familiar with your company. Can we trust that we’ll receive our order?

As a specialist in the field of packaging and decorations, we are committed to fulfilling your order with care and efficiency.
Many of our products are available from stock. Once we receive your order, we check the current availability (stock reflects a real-time snapshot). You will be promptly informed—via email or phone—about what can be delivered and the estimated shipping date.

Can I place an order by phone or email, or only through the website?

Yes, you can also place orders via telephone or email. We kindly ask you to have your latest invoice or a copy on hand. Please provide the product name and color, and we will confirm availability.
Please note: Prices are subject to change without prior notice due to raw material fluctuations or typographical errors.

Do the products look exactly like the images shown online?

All products are photographed with great care to reflect the actual color and shape as closely as possible. While minor variations may occur, receiving a completely different item is not possible.

How can I stay informed about new products?

We recommend visiting our website regularly. Our collection is updated frequently with new items, creative presentation ideas, and competitive pricing. 

Can I receive updates about new products and offers?

Yes. When new products are launched, we send out a newsletter with highlights and updates to our registered clients.
If you’ve opted in during registration, you’ll receive these automatically. You can manage your subscription anytime under ‘My Account’.

What are the shipping and payment conditions?

We ship worldwide.

• For U.S. customers, average delivery time is approximately 7 working days.

• For European countries, we usually ship with GLS.

Shipping charges depend on weight, volume, and destination. As international shipping costs can’t be calculated until your order is packed, you will receive a detailed shipping cost notification by email before payment.

Payment options:

• Wire transfer (SWIFT/IBAN)

• PayPal (for smaller orders under €700)
  We do not accept credit card payments or cheques.

For customers within the European Union, a valid VAT number is required to receive an invoice excluding Dutch VAT. This number is requested during registration and must be verifiable. Please ensure the VAT number is registered under the correct company name.

Do you offer trade accounts?

Yes, but only after evaluation and verification of business references.
Custom-made orders, printed items, or special requests requiring unique tooling must be paid in advance.

Why do I need to register before browsing or placing an order?

Registration ensures a secure, personalized, and streamlined ordering process. Once registered, you’ll only need your login credentials for future visits—saving you time by not having to re-enter your contact details.
It also helps us to protect our product collection and restrict access to industry professionals only.
Your personal information will, of course, be treated with the utmost confidentiality.

Can I unsubscribe from your emails?

Yes, all Kroese customers can manage their email preferences. If you no longer wish to receive our newsletter, simply go to ‘My Account’ and unsubscribe at any time.

Can you provide a full list of all product categories in your range?

chocolate boxes, chocolate packaging, gift packaging, gift boxes,ballotins, transparant packaging, clear tubes, PET packaging, PVC packaging, ribbons, tranparant boxes, decorative ribbon, satin ribbon, organza ribbon, woven ribbon, wired ribbon, confectionery ribbon, flowerpicks, baskets, giftbaskets, harmonica bags, hard bottom bags, aluminiumfoil, giftwrap, luxury packaging, filling articles,cosmetic packaging, easter articles, christmas articles, wooden packaging, wooden boxes, giftboxes, printed boxes, personalised labels, personalised ribbon, ribbon with name, ribbon with logo,personalised packaging, decorative articles, picks, bakery packaging, confectionery packaging, chocolate box, confectionery boxes, square gift boxes, rectangular gift boxes, round gift boxes,printed bags, personlised bags, separators, sisal gras, gold carton,patisserie trays, confectionery trays, papercups, caketrays,cakecartons, bespoke packaging, custommade packaging, organza bags, paper bags, decorative bags, fabric bags, truffle packaging,truffle boxes, autumn articles, spring articles, easteregg boxes,halloween articles, confectionery cups, polypropylene bags, made to measure packaging, prints on pvc, windowboxes, cakeboxes,patisserie packaging, chocolate bar packaging, chocolate bar boxes,christmas picks, easter decoration, easter packaging, easterpicks,giftribbons, wooden boxes, wooden packaging, feathers, cupcake packaging,